Refund policy
Last updated: October 9, 2026
At Veyro Eyewear, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined in this policy.
1. 30-Day Return Policy
Customers may request a return within 30 days from the date of delivery.
To qualify for a return, items must be unused, in their original condition, and returned with their original packaging and accessories where applicable.
2. Return Conditions
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Customers are responsible for paying return shipping costs for eligible returns.
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Original shipping charges are non-refundable unless otherwise required by applicable law.
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Items must meet the return eligibility requirements described in this policy.
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Please contact us before returning any item to receive return instructions.
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Returns sent without prior authorization may experience processing delays.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at alvinbrown1957@yahoo.com.
Include your order number, a description of the issue, and clear photographs when applicable.
We will review your request and arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law. Customers will not be charged return shipping where prohibited by law or where we agree to cover the cost.
4. How to Request a Return
To request a return:
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Email alvinbrown1957@yahoo.com within 30 days of delivery.
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Include your order number and the reason for your return.
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Wait for our team to review your request and provide return instructions.
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Package the item securely and follow the instructions provided.
Please do not send items back before receiving return instructions.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges and return shipping costs are non-refundable unless otherwise required by applicable law.
6. Exchanges
If you would like to exchange an item for a different style or product, please contact us at alvinbrown1957@yahoo.com.
Exchanges are subject to product availability. Customers may be responsible for applicable return shipping and reshipping costs, where permitted by law.
7. Items That Cannot Be Returned
For hygiene and safety reasons, used or damaged items may not qualify for return, except where the item is defective, incorrect, or otherwise eligible for a remedy under applicable law.
Customized or personalized products may be excluded from change-of-mind returns where permitted by law.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
If an order is canceled and payment has been collected, any applicable refund will be processed in accordance with applicable law.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
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Check your bank account or payment provider.
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Contact your card issuer or bank to confirm whether the refund is pending.
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If you still need assistance, email us at alvinbrown1957@yahoo.com.
10. Contact Us
If you have questions about this Return and Refund Policy, please contact us:
Veyro Eyewear
Website: https://veyroeyewear.shop
Email: alvinbrown1957@yahoo.com
Phone: 551-284-6201
Business location: Virginia, United States, ZIP code 24017
Veyro Eyewear — See Better. Look Sharper.
Thank you for shopping with Veyro Eyewear.